FAQs

1. I’m getting an error in the app that says I don’t have enough credits. What should I do?

To complete a booking, you’ll need to first purchase credits through our website at www.hard2guard.ca. The app itself does not support purchases due to Apple’s 30% in-app transaction fee. Once your credits are purchased on the website, you’ll be able to log into the app and book your training sessions right away.

2. Can I book a session directly in the app?

Yes — after purchasing credits on the website, you can use the app to book any available sessions or camps. Just log in with the same account you used on the website, and your credits will appear in the app.

3. What’s included in the Hard 2 Guard Holiday Hoops Camp?

The camp includes elite skill development, competitive gameplay, and professional coaching — plus an exclusive gear package valued at over $500! Camp runs Dec 21–23 with separate time slots for Grades 6–8 (9 AM–12 PM) and Grades 9–12 (1–4 PM), and is open to all genders.

4. Is your facility co-ed?

Yes! All Hard 2 Guard training programs and camps are co-ed and welcome athletes of all skill levels who are serious about improving their game. The only exception is Queens Court (group class) that is for girls only.

5. My child is a beginner. Can they still attend?

Definitely. While our camps and sessions are high-level, we create an inclusive environment with instruction tailored to each athlete’s current level and goals.